Responsible Artificial Intelligence
(AI) Principles

Distinctive Healthcare Family of Companies

At Distinctive, innovation has always been an important part of how we serve residents, families, team members, owners, investors, and business partners. As technology continues to evolve, including the emergence of artificial intelligence (“AI”), we are committed to ensuring these tools are used responsibly, ethically, and in a manner consistent with our values.This statement applies to Distinctive Healthcare, LLC, Distinctive Living, LLC, DR Management Services, LLC, Distinctive Living Development, LLC, and their affiliated entities, managed communities, and development projects (collectively, “Distinctive”).

Our Approach to Artificial Intelligence

We believe technology should support people—not replace them.

Artificial intelligence has the potential to improve efficiency, enhance communication, strengthen decision-making, and help us better serve those who depend on us. At the same time, we recognize that AI must be implemented thoughtfully, with appropriate oversight and safeguards.

Our commitment is simple: we will use AI responsibly while maintaining the human-centered approach that defines the Distinctive experience.

Human Oversight Always Matters

At Distinctive, people remain at the center of every important decision.

Artificial intelligence may assist with administrative functions, data analysis, communications, planning, and other business activities, but significant decisions involving resident care, team members, operations, compliance, risk management, development activities, and business strategy remain subject to human review and judgment.

Technology can provide information. Our people provide experience, compassion, accountability, and leadership.

Protecting Privacy and Confidential Information

The privacy and security of information entrusted to us is one of our highest priorities.

When evaluating and utilizing AI technologies, we strive to maintain appropriate safeguards designed to protect confidential, proprietary, resident, employee, customer, and business information. We are committed to complying with applicable privacy, security, and regulatory requirements governing the information we manage.

Responsible Innovation

We embrace innovation because we believe it can help us deliver better experiences and stronger outcomes.

Artificial intelligence may be used to support functions such as:

  • Business operations and workflow efficiency
  • Marketing and communications
  • Training and education
  • Data analysis and reporting
  • Development planning
  • Customer service support
  • Operational improvement initiatives
  • Administrative and business functions

As new technologies emerge, we evaluate their potential benefits alongside their risks, always with the goal of supporting our residents, families, team members, and partners.

Transparency and Accountability

We recognize that artificial intelligence is rapidly evolving and that trust must be earned.

For that reason, Distinctive is committed to maintaining appropriate oversight of AI technologies and continuously evaluating how these tools are used throughout our organization.

We believe accountability remains a human responsibility, regardless of the technologies being utilized.

Commitment to Quality, Compliance, and Ethics

Artificial intelligence is only one tool among many that supports our mission.

Distinctive remains committed to operating with integrity, complying with applicable laws and regulations, protecting the people we serve, and maintaining the high standards expected by our residents, families, clients, investors, and business partners.

As technology continues to evolve, our commitment to responsible stewardship, ethical leadership, and human-centered service will remain unchanged.

Looking Ahead

Artificial intelligence will continue to shape the future of healthcare, senior living, development, and business operations. Distinctive is committed to embracing innovation while remaining focused on what matters most: people.

Our goal is to leverage technology thoughtfully, responsibly, and in ways that enhance—not replace—the relationships, experiences, and care that define our organization.

Thank you for placing your trust in Distinctive.

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