Accessibility & Accommodations

Distinctive Healthcare Family of Companies

At Distinctive, we are committed to providing an inclusive, welcoming, and accessible experience for residents, prospective residents, family members, visitors, team members, applicants, and members of the public.

We believe every individual deserves equal access to our communities, services, programs, activities, websites, and business operations. Distinctive is committed to complying with applicable federal, state, and local accessibility laws, including the Americans with Disabilities Act (“ADA”), the Fair Housing Act (“FHA”), and other applicable accessibility requirements.

Requesting an Accommodation

If you require an accommodation, modification, auxiliary aid, interpreter service, or other accessibility assistance, please contact us:

Distinctive Healthcare Family of Companies

Attn: General Counsel

Distinctive Support Center

1 West Main Street

Freehold, New Jersey 07728

Email: compliance@distinctive-liv.com

Website: www.distinctive-liv.com

We encourage individuals requesting accommodations to contact us as early as possible so we may effectively evaluate and respond to the request.

Our Commitment to Equal Access

Distinctive does not discriminate against any individual on the basis of disability.

  • Independent Living communities
  • Assisted Living communities
  • Memory Care communities
  • Active Adult communities
  • Home Care and Wellness services
  • Community events and activities
  • Employment opportunities
  • Recruiting processes
  • Educational programs
  • Website and digital services
  • Business operations

Distinctive will make reasonable accommodations and reasonable modifications when necessary to provide meaningful access, unless doing so would create an undue hardship, pose a direct threat, or fundamentally alter the nature of the services provided.

Americans with Disabilities Act (ADA)

Title III of the Americans with Disabilities Act prohibits discrimination on the basis of disability by places of public accommodation.

Consistent with applicable law, Distinctive seeks to ensure that individuals with disabilities have full and equal enjoyment of our communities, services, facilities, programs, activities, privileges, advantages, and accommodations.

Reasonable Accommodations and Modifications

  • Community tours
  • Move-in processes
  • Resident assessments
  • Residency agreement discussions
  • Resident meetings
  • Family meetings
  • Community events
  • Employment interviews
  • Employment onboarding
  • Website accessibility
  • Communication assistance
  • Mobility assistance
  • Visual or hearing accommodations

Each request is reviewed individually and evaluated based upon the specific circumstances presented.

Effective Communication

Distinctive is committed to providing effective communication for individuals with disabilities.

Reasonable accommodations may include:

  • Qualified sign language interpreters
  • Written communication assistance
  • Captioning services
  • Assistive listening devices
  • Accessible electronic communications
  • Alternative formats of written materials
  • Other auxiliary aids and services as appropriate

The appropriate accommodation may vary depending upon the nature, complexity, length, and circumstances of the communication.

Sign Language Interpreters

Distinctive recognizes that effective communication may require the use of qualified sign language interpreters in certain situations.

  • Community tours
  • Resident assessments
  • Care plan discussions
  • Residency agreement reviews and execution
  • Family meetings
  • Resident conferences
  • Educational programs
  • Community presentations
  • Employment interviews

Distinctive will engage in an interactive process with the individual requesting assistance to determine the most appropriate method of communication.

Residents, prospective residents, family members, visitors, applicants, and employees will not be required to provide or pay for a qualified sign language interpreter when one is determined to be necessary to provide effective communication under applicable law.

Interactive Accommodation Process

When Distinctive receives a request for an accommodation, modification, auxiliary aid, or service, we will engage in an individualized interactive process designed to better understand:

  • The individual’s needs
  • The nature of the requested accommodation
  • Available alternatives
  • Operational considerations
  • Applicable legal requirements

Distinctive will work collaboratively and in good faith to identify an effective accommodation whenever reasonably possible.

Website Accessibility

Distinctive is committed to improving the accessibility and usability of its websites and digital platforms.

We strive to design and maintain our websites in a manner that promotes accessibility for all users, including individuals utilizing assistive technologies.

While accessibility standards and technologies continue to evolve, Distinctive is committed to ongoing review and improvement of its digital properties.

If you encounter any accessibility barriers while using our website, please contact us immediately so we may investigate and address the issue.

Service Animals

Distinctive welcomes service animals as defined by applicable law.

Service animals accompanying individuals with disabilities are generally permitted in areas where residents, visitors, and members of the public are otherwise allowed, subject to applicable health, safety, and operational requirements.

Questions regarding service animals may be directed to the community Executive Director or the Distinctive Accessibility Coordinator.

Employment Accommodations

Distinctive is committed to providing reasonable accommodations to qualified applicants and employees with disabilities in accordance with applicable law.

Applicants requiring accommodations during the recruiting, interviewing, hiring, onboarding, or employment process should notify Human Resources or the Accessibility Coordinator.

Responding to Requests

Distinctive strives to respond to accommodation requests promptly and in a manner consistent with applicable law.

Response times may vary depending upon:

  • The nature of the request
  • The complexity of the accommodation
  • Availability of third-party providers
  • Operational circumstances
  • Legal requirements

If additional information is required to evaluate a request, Distinctive may contact the requesting individual.

Escalation Process

If a team member receives a request for an accommodation and is uncertain how to proceed, the request should be promptly escalated to:

  • The Executive Director or Community Leadership Team
  • Human Resources
  • Risk Management & Compliance
  • The Accessibility Coordinator
  • Legal Counsel, as appropriate

Non-Retaliation

Distinctive prohibits retaliation against any individual who:

  • Requests an accommodation
  • Assists another person in requesting an accommodation
  • Participates in an accessibility review
  • Raises an accessibility concern
  • Exercises rights protected by applicable law

Contact Us

Questions regarding accessibility, accommodations, effective communication, website accessibility, or disability-related concerns may be directed to:

Distinctive Healthcare Family of Companies

Attn: General Counsel

Distinctive Support Center

1 West Main Street

Freehold, New Jersey 07728

Email: compliance@distinctive-liv.com

Website: www.distinctive-liv.com

At Distinctive, we are committed to creating communities and experiences that are welcoming, inclusive, and accessible to all.

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